Support

Support Hours 9am- 5pm Mon to Friday for Standard Support Contract Customers

Outside these hours please refer to your Voice2Voice Ltd Maintenance Agreement

Email: support@voice2voice.co.uk

Or Click here to Enter our Online Support Suite and Download Centre.

Voice 2 Voice Limited's maintenance offerings allow you to leverage our expertise and experience in maintaining your Phone System. You focus on your business while we keep your systems up and running.

• Trained maintenance staff
• Data and Voice maintenance offerings
• Tailor-made maintenance plans
• Protection of your Phone System investment

Voice Maintenance

• Full suite of maintenance plans for:PBX, IP-PBX, Key systems and system peripheral equipment
• Supported manufacturers include: Splicecom, Avaya IP Office (IP 500), Siemens, Shoretel, Panasonic, Nortel and Samsung

Value added services

• Remote PBX back up every 90 days
• Web-based access to PBX reports
• Telephone and voice mail training
• Enhanced security options
• VPN connectivity (may require upgrade to site event buffer)
• Enhanced authentication (tokens purchase required)
• Primary and Secondary technicians assigned to your account

Preventive maintenance includes:

• Environmental inspections
• Modem tests
• PBX inspections and cleanings
• Visual battery inspections

Maintenance plans include:

• 24-hour alarm monitoring
• Replacement parts
• Remedial software maintenance - fixes and patches
• Repair times
• 24x7 or
• 9x5 business day/week
• Response time of two hours on major system failures

Voice Maintenance Options

• 9x5 Monitoring - parts and labour
• Switch only
• Switch & Proprietary phones
• Switch and Phones
• Ancillary equipment
• 24x7 Monitoring - parts and labour
• Switch only
• Switch & Proprietary phones
• Voice service plus Ancillary equipment
• On-site technician Full- or part-time options available